Details: Company Description Integra LifeSciences, a world leader in medical devices, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedics, neurosurgery, spine, reconstructive and general surgery.Integra's orthopedic products include devices and implants for spine, foot and ankle, hand and wrist, tendon and peripheral nerve protection and repair, and wound repair. Integra is a leader in neurosurgery, offering a broad portfolio of implants, devices, instruments and systems used in neurosurgery, neuromonitoring, neurotrauma, and related critical care. Integra is also a leading provider of surgical instruments to hospitals, surgery centers and alternate care sites, including physician and dental offices.Founded in 1989, Integra is headquartered in Plainsboro, New Jersey and has over 3,000 employees worldwide. For the last three years, Integra has been included in NJBIZ's list of "New Jersey's 50 Fastest Growing Companies." In 2010, we were also included in Forbes magazine's "America's 100 Best Small Companies".We value innovative thinkers who are open to new opportunities and derive satisfaction from knowing that their efforts are making a difference in someone’s life.Detailed Description Assists and serves the customers in the product return and repair process from the authorization of the return to the replacement or return of the product to the customer by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Receives returned goods and enters data into the computer system to update all pertinent information. Sorts shipments of returned goods into parts returned for repair and merchandise being returned due to overstock, etc. Evaluates and classifies items returned for credit, repairs and complaints. Returns inspected items to quality for processing to the warehouse. Items needing repackaged are either repackaged by the department or transferred to the repack department for further packaging. Ensures product complaints are processed correctly and efficiently including the processing of complaints to the complaint department, and processing complaint products back to the customer or issuing credit or replacement. Processing of all loaner instruments and kits to sales reps and/or customers. Packs/repacks repaired or replacement instruments and ships to customers. Unpacks, cleans and sterilizes return for repair instruments as needed prior to repair diagnostics. Receives customer phone calls, issues Return Material Authorization (RMA) numbers for return of merchandise, informs customers of repair costs and secures customer repair authorization order numbers, credit card number and/or other billing information. Processes and enters the receipt transactions into the computer system for return goods. Records all pertinent customer and customer complaint information in the computer system when issuing the RMA number for the processing of the return or repair and the compilation of data for quality assurance. Performs simple diagnostics checks to determine problems and, if detected, routes the part to instrument repair, refers more complex diagnostics (complaints) to the Quality Assurance Department for repair or replacement determination. Pulls replacement parts if required, packs and ships the repaired or replacement goods to the customer; updates the computer system with all pertinent information and creates customer invoices. Performs general housekeeping in area.
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